Variel Technology – iSCSI and IP SAN Storage Solutions

Overview

Warranty & RMA Policies

Product Registration

Overview

Variel Technology is committed to providing our customers with world class technical support and service offerings to ensure maximum access and availability to data residing on Variel storage systems.

Variel products carry a standard 1 year limited warranty on all hardware platforms including Next Business Day (NBD) replacement parts shipment. Optional extended hardware warranty coverage, phone, E-mail and software support is available for customers with mission-critical applications.

Please carefully review Variel’s Warranty and RMA policies to learn more about our support guidelines.

Standard Support

Requires product registration at delivery time
Covers 12 months from the date of product shipment on hardware platform
Provides free Next Business Day (NBD) replacement parts shipment during hardware

warranty period

Includes 90 Days 9X5 PST, Monday-Friday Toll-Free Telephone Support
Includes 12 Months 9X5 PST, Monday-Friday E-mail Support
Provides 90 days software downloads and updates

Premier Support

Requires product registration at delivery time
Covers 12 months from the date of product shipment on hardware platform
Provides guaranteed, free Next Business Day (NBD) replacement parts shipment during

warranty period

Includes 12 months 24X7 Toll-Free Telephone Support
Includes 12 Months 24X7 E-mail Support
Provides 1 Years software downloads and updates

To inquire about your current support status, renewal of expired warranty, as well as upgrade to Premier Support, contact:
Variel Technology Support
Phone: 888.VARIEL.1 (888.827.4351)

Phone: 949.753.8881
Email: support@variel.com